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Shipping  & Returns
Policy

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1. Shipping Policy

A. Processing Time

  • Orders are processed within 3-5 business days (excluding weekends and holidays) after payment confirmation.

  • Custom or pre-order items may have extended processing times, which will be noted on the product page.

B. Shipping Methods & Delivery Time

Shipping times vary based on location, carrier delays, and external factors beyond our control.

C. Shipping Restrictions​

  • Certain items, such as merchandise or training materials, may have shipping restrictions depending on state or local regulations.

  • We do not ship to P.O. boxes for any restricted items.

D. Shipping Costs & Tracking

  • Shipping costs are calculated at checkout based on weight, destination, and shipping method.

  • Tracking information will be provided via email once the order has shipped.

2. Returns & Exchanges Policy

A. Eligibility for Returns

We accept returns for eligible items within [X] days of the delivery date under the following conditions:

  • The item must be unused, in original packaging, and in resellable condition.

  • Proof of purchase (receipt or order confirmation) is required.

  • Firearms, ammunition, customized items, and clearance items are final sale and cannot be returned.

B. Return Process

  1. Request a Return Authorization (RA) by contacting info@equalaim.com within the return period.

  2. Once approved, you will receive instructions on how to return the item.

  3. Ship the item back using a trackable shipping method (return shipping costs are the responsibility of the customer unless the return is due to an error on our part).

  4. After inspection, we will process a refund or exchange within 5 business days.

C. Refund Policy

  • Refunds will be issued to the original payment method.

  • Shipping fees are non-refundable unless the return is due to an error we made.

  • A restocking fee of 15% may apply for certain returns.

  • Membership dues are non-refundable

D. Exchanges

If you need to exchange an item, follow the return process above and place a new order for the desired product.

E. Damaged or Defective Items

If your item arrives damaged or defective, contact us within [X] days of delivery with photos of the issue. We will arrange for a replacement or refund.

3. Cancellations

  • Orders may be canceled within 24 hours of purchase if they have not yet shipped.

  • Once an order has shipped, it cannot be canceled, but you may return eligible items per our return policy.

  • Membership dues cannot be cancelled once processed.

4. Contact Us

For questions about shipping or returns, please contact us:

 Equal Aim Gun Club
info@equalaim.com
410-517-2624

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